Shipping policy
Shipping area
Sensible Surprise currently ships only to United States addresses supported by our checkout. We do not currently offer international shipping.
Shipping charges
Standard shipping begins at $18.95. The exact shipping charge available for your order will be displayed at checkout before payment.
Large, oversized, unusually shaped, or freight-class products may require a higher shipping charge or a separate freight quote. Any special shipping requirement will be disclosed on the product page, at checkout, or communicated for approval before the order is fulfilled. We will not add an additional charge after purchase without the customer’s authorization.
Order processing
Orders generally require 2–4 business days for verification and processing before shipment. Orders placed on weekends or holidays begin processing on the next business day.
Orders may ship from one or more fulfillment locations. Products in the same order may arrive in separate packages and receive separate tracking numbers.
Transit time
Standard carrier transit is generally estimated at 5–8 business days after processing. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, seasonal volume, address problems, and other circumstances outside our control may affect delivery.
If we learn that an order cannot ship within the timeframe originally provided, we will notify the customer and provide the option to accept the delay or cancel the unshipped portion for a refund.
Tracking
Tracking information will be emailed when it becomes available. Tracking may require up to 48 hours after shipment to begin displaying carrier activity.
Delivery address
Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately at sensiblesurprise@gmail.com if an address correction is needed.
We will attempt to correct the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or shipment. Additional carrier charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.
A deliverable street address may be required for products shipped by UPS or another carrier that does not serve post office boxes.
Lost, delayed, or missing shipments
If tracking shows no movement for an extended period, or the shipment has not arrived within the expected timeframe, contact us at sensiblesurprise@gmail.com with your order number. We will review the tracking information and assist with the carrier claim or other available resolution.
If tracking shows the package as delivered but it cannot be located, first check the delivery area, household members, neighbors, building management, and the carrier’s delivery details. Then contact us promptly so we can assist with an investigation.
Damaged shipments
Inspect all products and packaging promptly upon delivery. Report damaged, defective, missing, or incorrect products within 48 hours as described in our Return and Refund Policy. Keep the product and all packaging while the claim is reviewed.
Contact
For shipping questions, contact sensiblesurprise@gmail.com and include your order number.