Contact

Questions about a bag, luggage, an order, or a return? Contact Sensible Surprise and we’ll help you find the information you need.

Get in touch

Email: sensiblesurprise@gmail.com
Phone: (616) 929-4158
Sensible Surprise LLC — Grand Rapids, Michigan, United States

For order questions, include your order number and the email address used at checkout. For product questions, include the product name and color.

Returns and damaged items

Contact us before sending a return. We’ll provide authorization and return instructions. Please do not send items directly to the supplier. If your order arrives damaged or incorrect, include photos of the item, packaging, and shipping label.

Find answers to common questions on our FAQ page.